Refund policy

Welcome to the 3Y3Collective Shop. We are committed to
ensuring the satisfaction of our customers. This policy
outlines our procedures and guidelines for returns and
refunds, ensuring a smooth and customer-friendly
experience.

1. Return Policy

Eligibility for Returns: You may return the product
within 30 days of receipt if it is in its original condition,
unused, and with all its original packaging and
accessories.

Defective or Damaged Products: If you receive a
product that is defective or damaged, please contact
us immediately. We prioritize addressing these issues
promptly.

2. Refund Policy

Refunds for Defective Products: If your product is
defective or damaged, you are eligible for store credit
equivalent to the value of the purchased product.

Refund Process: To initiate a refund, please contact our
customer service team with your order details and a
description of the issue. Once your return is received
and inspected, we will notify you of the approval or
rejection of your refund.

Refund as Store Credit: If your refund is approved, we
will issue a store credit for the amount paid, which can
be used for any future purchases on our website.
Please note that we do not offer cash refunds.

3. Exclusions

Certain types of items cannot be returned, such as
perishable goods, customized products, and personal
care goods. Please check our website for a detailed list
of non-returnable items.
4. Shipping for Returns

The customer is responsible for paying the shipping
costs for returning the item. Shipping costs are
non-refundable. If you receive store credit, the cost of
return shipping will be deducted from your credit.
5. Contact Us

For any questions or clarifications regarding our return
and refund policy, please contact our customer support
team.
Thank you for choosing the 3Y3Collective . We value
your business and are committed to ensuring a
satisfying shopping experience.